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I recently bought my first hot tub from New england spas. I had the pleasure of dealing with Rosalie, who is one of the sales associates there. From the beginning she was outstanding. There wasent anything she couldent answer from chemicals to taking care of my new hot tub. She called me several times to check in on me and my wife to see how we were enjoying our new spa. She also helped me over the phone multiple times with questions on chemicals. It is always a pleasure to go there and purchase my chemicals and see their friendly, knowledgeable staff. I highly recomend going into there show room and exploring options. They give you all the time you need and answer all of your questions. The delivery team was also fast and efficient.

We had a great experience with New England Spas. Mark reached out to us when we first showed interest and guided us through the process. We appreciated his strong knowledge, friendly manner, and ability to work with us to make the experience positive. Mark believes in the product and this was evident. The site visit before the install was important and necessary. Thank you Dennis for taking the time to do that and insuring we would have a smooth install. Augie and his team were very quick, professional, and informative. Most importantly, we love our hybrid Finnleo and feel we made the best choice for us and our space. Glad we did it!

Just before heading out of town for 2weeks I was experiencing issues with my hot tub and was concerned(since Spa Service Dept is closed on weekends) that I couldn’t get the issue resolved. I called NE Spa Norwell office and spoke with Phong La about my situation and he offered to help me trouble shoot and resolve the problem. He went out of his way to assist me and insisted I follow up so he would know that all was well. I’ve dealt with two sales staffers at the Norwell Store. Phong La has the best product knowledge of anyone I have worked with in the past. He made it his business to get my problem solved. Product knowledge and Empathy for a customers issues is a rare combination of skills. He has them both.

Could not have had a better experience. Starting with Mark in sales. Knowledge was awesome and he was a pleasure to deal with. Contacted by Dennis to set up delivery again could not have been smoother. Sent some photos and measurements to check for potential hiccups. Delivery team showed up on time and were very pleasant. Showed them where hot tub was going and went out of there way to accommodate my wishes. Shawn, Dan , Anthony and Avery (if any of those are wrong I apologize. I was very excited that day) worked hard and well together and wouldn’t leave till I was 100% satisfied

Rosalie is a fantastic and knowledgeable “relaxation specialist”. Her level of customer service was just right even though we ended up going with another hot tub option from another dealer. I would highly recommend New England Spas for those in the Boston area.

High praise for New England Spas, in particular, delivery installation crew Augie, Antony, Aneurys, and Aneudys for speedy and professional care. The experience start to finish with New England Spas is world-class. They have a depth of information and experience that I can’t imagine being able to find elswhere. Special thanks to Dennis and Bruce for helping us design and place the best model custom fit for our home. I recommed the team to anyone looking for a spa or sauna!

I recently purchased a Fineo outdoor sauna. The team from New England Spas, Augie, Nick,Antony,Dan and William showed up on time and worked diligently on construction of my sauna. They were all pleasant and I would highly recommend the team. I will also say that Mark and the sales team all were a pleasure to interact with